This section is about how we handle information for people who visit our website and mobile app, and who use our services. We do not knowingly collect information from under 18 years old via our website. If you are under 18 years old, you must not submit any personal information to us directly or subscribe to our services.
When you visit our website we may collect information about your visit, including information about which pages you visit and information about the device you used to access our websites such as the type of phone/PC, operating system, and IP address.
We collect this information to help us to understand how people use our website and access our services so that we can ensure they are developed to meet customer needs.
The law allows us to collect and use this information for these purposes pursuant to our legitimate interests of operating a commercial business and providing high-quality web services. We retain this type of information for no longer than we need it. The information we collect is used as anonymised, high-level data to help us understand website traffic trends. Our website is currently hosted by third party providers who may on occasion have access to the information we collect.
We collect, store, and use information about people who register to use our services. The information we collect comprises the information that you submit using our data collection forms, which will include your name, address, and contact information. You will know what information we are collecting as this is what you submit into our data collection forms on our website.
We may collect some or all of the following information during the registration process (with your consent):
Name and address
Date of birth and gender
to enable us to identify you
Email address and phone numbers
to communicate with you
GP surgery and NHS number
to confirm your medical details with the NHS and your GP, so we can process your prescriptions
Details of any medical exemption
so we know if you are eligible for free prescriptions
The law allows us to collect and use this information because it is in our legitimate interests to provide our services and to process your prescriptions and this information is necessary for us to do so. It is also in the interests of our service users to enable them to place orders for medications and for us to confirm their medical details with the NHS and their GP. Any data concerning health that we collect is used for the provision of health care or treatment, the management of health care systems and services, and to check that prescribed medications are suitable for you.
We use your name, address, and other pieces of ID gathered at registration for our online consultation service. If you place orders with us, you need to give us the information above to enable us to fulfil your order. If you are not able to provide this, then we will not be able to process any orders for you. This information will also help us to check the performance of our website and resolve technical issues.
We only retain this information for as long as we need it or are required by legal or professional guidance to retain it. This type of information is shared with the NHS, your GP, and organisations we use to check, dispatch, and take payment for your order.
You may place orders for medications and other products on our website, by email, webchat and over the phone. Because medications can be dangerous, we only take orders from account holders about whom we have collected relevant medical and personal information. When you place an order with us, we will ask you a series of questions to verify your identity. Once we are satisfied that we have verified your identity, you may submit an order with us providing information about the medications you require and other data concerning your health.
We use this information along with other information we hold about you to check that the prescribed medications are suitable for you and your medical condition(s), and to fulfil your order. We collect the following information in a typical order:
Your medication
to enable us to fulfil any orders you may place and to assess the suitability of medicines that are ordered, and provide health advice; to send you reminders to order your prescription and provide general health advice
Payment details
to take payment for your order, if you are required to pay for the services we provide to you
Your feedback
to enable us to answer any complaints or issues you might have, gather and share customer reviews with other customers and prospects to build confidence in our services and make us accountable to customers and focus our efforts on service improvements
Safe place for deliveries
so we know where to deliver your medication and keep it safe in the event that you are not present to accept the delivery, have consented to the use of a safe place, and the parcel contains items that are appropriate for this delivery method
The law allows to collect and use this information to enable us to fulfil the orders that you place with us. Any data concerning your health that we collect is used for the provision of healthcare or treatment, the management of healthcare systems and services, and to check that the medications are suitable for you. We use the information to prevent fraud and to enable us to fulfil any orders for medications that you place with us. You need to give us order and payment information, if you pay for the services we provide, to enable us to fulfil your order. If you are not able to provide this then we will not be able to process any orders for you.
Regulatory authority
Regulated by the General Pharmaceutical Society - Premises Number: 1031834
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